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Customer Support Agent

Permanent employee, Full-time · Berlin

What will you be doing?
  • Answer customer queries through email, chat, and calls
  • Effectively deal with customer issues, diving deep into detail only when necessary
  • Make sure we get back to every customer within one working day
  • Make sure we get back to urgent requests within one hour during working hours
  • Communicate with insurance partners where necessary to update status or help applications or claims processes
About us
When was the last time you were pleasantly surprised by an insurance company? We bet the answer is never—and we've built Feather to change that.

We’re committed to creating a brand new insurance experience. We envision one without commission-hungry brokers, where our customers' best interests are always at the center.
We’re a small, but ambitious team and we’re crazy about fintech and insurance. Our company was founded in 2018 by Rob (CEO) and Vincent (CTO). Vincent was one of the first employees at N26, where he was instrumental in building and scaling their iOS app. Rob was previously working at McKinsey, where he consulted top insurance companies on how to improve their digital strategy.
We are looking forward to hearing from you!
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